Shipping

Chilly GOAT Cold Tubs and Sweaty GOAT Saunas are shipped from Master Spas’ manufacturing facilities in Fort Wayne, Indiana. All Chilly GOAT tubs are 100% built in the USA of U.S. and imported parts.

Delivery information for your Chilly GOAT Cold Tub

Most products will ship curbside delivery via FedEx freight, or Freight LTL depending on your purchase.

With Curbside delivery, your cold tub will be delivered to the ground-level area with an appointment. The freight service will contact you via text, email, or phone to schedule delivery. For your convenience, you will be able to select a window time-frame on a day that works best for your schedule.
With Premium In-Home Delivery (standard with Valaris models and Alpine models), the freight company will contact you via text, email, or phone to schedule delivery. A two-man team will arrive at your doorstep, based on an agreed-upon appointment time. These professionals are equipped to maneuver the tub into place, as long as it remains on a single level. Keep in mind, should your delivery require more than the standard two-man effort, you will be responsible for any additional fees charged by the freight company.

We value transparency with our customers and provide lead time information in the product description.

Delivery information for your Sweaty GOAT Sauna

Most products will ship curbside delivery via Freight LTL.

You can select to receive email updates about the status of your delivery

With Curbside delivery, your sauna will be delivered to the ground-level area with an appointment. The freight service will contact you via email or phone to schedule delivery. For your convenience, you will be able to select a window time-frame on a day that works best for your schedule.

You can also choose to upgrade your delivery, by selecting Premium In-Home Delivery service. With Premium In-Home Delivery, a two-man team will arrive at your doorstep, based on an agreed-upon appointment time. These professionals are equipped to maneuver the sauna into place, as long as it remains on a single level. Keep in mind, should your delivery require more than the standard two-man effort, you will be responsible for any additional fees charged by the freight company.