Valaris Glacier: Hot Tub + Cold Tub

First of all, I love this hot tub/cold plunge combo and highly recommend it based on what it offers. That said, here are the things that have bothered me during my 2+ years of ownership: There is no exposed cold plunge temp setting. You must use Bluetooth, which for me, has disconnected and not reconnected more often than I have had the ability to adjust via the app. The only way to do it manually is to remove the entire side panel of the exterior to access the manual temp change buttons. Since I have had to remove that panel, it never quite goes back on correctly and it slides down. I have small blocks sitting under the edge of the panel (on the ground), to keep it in place. It really shouldn’t be that difficult to make the connectors work to keep it in place, knowing you have to pull it off and on to manually change the cold plunge temp. This one bothered me immensely - the stickers on the inside of the hot tub for warnings and safety, started to peel off just from being in the warm water. They did not pull off easily and 2 years in, I am still getting small balls of the sticker glue on the filters when I pull them out to clean them. The gray/blue grip pads in the tub that are adhered to the floor and arm rests are already peeling up at the edges. No idea how I am to stop that from happening or repair it… feels like poor manufacturing for these things.

I have owned my Valaris almost 5 months now and I wanted to love this tub more than anything… but I can’t. The craftsmanship is great , it looks great, the concept is exactly what I wanted, but the chiller design is crushing my pocketbook. The 2hp chiller has both heat and cold modes and, unlike the old model, you cannot disable the heat. The chiller cools to the set temp, shuts off, continues to cool as water circulates through the pump and at 1 degree below set temp, the heat mode kicks on. Then it heats above set temp and the cool mode kicks back on and so on and so on… my electricity bill went up $300 the first month before I figured out that the chiller (aka heat pump) literally never stops working. The only way to manage the problem was to babysit the app and manually adjust the temp to get it to stop going into heat or cold mode. I have been checking my phone at least 20 times a day. After months of interaction with Master Spas techs, 2 repairs, countless emails, pics, videos, conference calls, I got an email today from their customer service rep saying that the unit is working as it was designed there was nothing they could do to remedy the problem. For context, I don’t live in extreme weather, but rather in a very mild climate in Southern California. There is no reason for the chiller’s heat mode to come on when the water temp setting is below ambient (non-freezing) temperature. It’s is horribly inefficient, expensive, and the wear and tear on the unit will cause unnecessary and early repair or replacement. Sadly, this is getting returned.

**Update** Master Spas is refusing to provide for a return. I am now in the dispute phase and planning for small claims. Again… buyer beware. The heat pump (chiller) on my spa is the same model most likely in every cold plunge built after 2026 and will cycle nonstop between heat and cold modes. Apparently, after months of attempted repairs and technical assistance, the heat pump manufacturer says this is how it works and Master Spas/Chilly Goat are washing their hands of it. If I could give zero stars, I would.

So conceptual, this is a great product having the two and one works great for my back pain. However, for how much I paid to have some concerns about quality of product have had a couple issues and have just recently brought it to the attention of manufacturer. Hopefully these will get addressed in a quick and timely fashion.

I have been so impressed with how low maintenance this hot/cold tub has been. I have nothing but good things to say about it. Worth every penny of that initial investment.

I decided to purchase a cold tub because of stress, wellness, recovery, and pain. I saw one at Contrast Studios and really liked it so when I was ready to buy I searched the internet for a Chilly GOAT. I am 55 and I'm more relaxed now and I feel as if my swelling from workouts and golf is better.

We were going to buy a swimming pool, but went with the Chilly Goat Valaris Glacier instead. Great choice. I'm not mechanically inclined and not interested in hours of pool maintenance. Our contractor set up the Valaris and now i only have to increase or decrease the temperature setting or maintain the water quality via the PH strips. It's so simple. We love it so far and we're in it every day. Finally, I had surgery on an ankle tendon a few months ago and find the cold plunge definitely helps ease the swelling and any pain in the ankle. 5 stars.

Going into my 13th year with the Philadelphia Eagles, I stay fit and recovered with the Chilly GOAT. Usually, before I work out every day, I get in the cold tub for about three to four minutes. You might not feel good that first minute or two, but you get used to it, and the results are profound.
Something Ive been doing on and off throughout my career is contrast therapy to flush out lactic acid, help with soreness, and increase mobility. This setup is so easy to maintain, and now Ive got a good one at home thanks to Chilly GOAT. - Lane Johnson

I genuinely love my Chilly GOAT! It's beautifully designed, super durable, and clearly made with quality in mind. I use it regularly for recovery, and it's been such a powerful tool for building both a stronger body and a tougher mindset. You can tell the team put real thought into every detail. It looks amazing, holds up great, and has quickly become one of my favorite tools for leveling up. - Pernille

After trying a different hot and cold tub product before, nothing had lived up to my expectations—until now. The Michael Phelps Chilly Goat Valaris is hands-down the best investment I’ve made for my daily wellness routine. The benefits to my recovery and energy are unmatched; I feel rejuvenated after every session, whether it's post-workout or just as a refreshing start to my day. This tub has truly elevated my wellness routine and finally provided the results I’ve been looking for in a hot/cold system. Highly recommended for anyone serious about their recovery and wellness!

As a professional baseball player, staying in top shape is key, and the Chilly GOAT Tubs have been a game-changer for me. I’ve got the Valaris Terrain Hot Tub + Cold Tub, and it’s the best recovery treatment I’ve used.

The setup is perfect. It’s comfortable, and my body feels incredible after a session. It’s hard to put into words how much of a difference it makes, but the hot and cold contrast really helps with my muscle recovery and keeps me ready for game days. If you're serious about your recovery, this is the way to go. I love it!

The Chilly GOAT contrast therapy tub is a huge part of my morning routines when I'm home. The cold goes down to 40 degrees, and the hot up to 104 degrees. I love contrasting them, especially after long weeks on the road and long practice days. To have hot and cold in one unit is a dream come true. So many great benefits to keep me healthy and strong.

Getting that contrast in back and forth between the hot tub and cold with the Valaris has been huge. It's just so easy to be able to kind of get in the hot tub and hop right back into the cold tub on the other side. I think one of the things that surprised me most about it is that the temperature holds so well. It's just been a huge game changer. - Justin Medeiros

Please contact me regarding issues on my order. I’ve left multiple messages and emails. Thanks

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Getting the hot tub portion of the unit involved a lot more troubleshooting that I would have hoped, but after getting it up and running we are very satisfied with our purchase of the Chily Goat Valaris!